Care and Support Worker

Overview

The Care and Support Worker will work within a day service setting supporting people who have a wide range of learning, physical and health needs and also includes people who need support when they become distressed.

You will participate in and access activities in the centre and the community and work as part of a multi-disciplinary team working with people who attend Hollacombe, their parents, carers and other professionals. You will provide support in accordance with individuals care plans and carry out tasks allocated by the senior team.

You will act as an escort on a minibus with up to 8 other passengers with a tail lift and have responsibility alongside the driver for the safe transportation of people to and from the day service.

The service operates within the policies and procedures of Torbay and South Devon NHS Foundation Trust and relevant national legislation and guidance e.g. Valuing People Now, Mental Capacity Act, and Safeguarding Adults etc.

Strengths Based Working (Respect and Dignity)

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
• To provide a service that is tailored to meet the needs of the individual and to understand what the people who we work with need and be adaptable and responsive.

Quality (Commitment to Quality of Care)

• To provide a high quality customer service which complies with relevant legislation and NHS Employment check standards.
• To be honest and learn from mistakes, and help to create a "no-blame" culture where people feel able to share and learn from experiences together.

Partnership and Collaborative Working (Working Together for People)

• To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.

Managing Connections and Relationships (Compassion)

• Be honest about your biggest challenges and create a culture of curiosity and openness.
• Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas.

Service Delivery and Improvement (Improving Lives)

• Be curious and creative about new possibilities, whilst identifying what works well and to do more of it.
• Help to develop and foster a learning environment where feedback is welcomed and valued.

Working for your organisation

Why work with us - The team sits within the Paignton and Brixham Integrated Service Unit. The service runs from a fantastic location on top of the cliff at Preston, Paignton and gives people who use the service easy access to the local beaches, town and other amenities.

We are an experienced, established team who are passionate about supporting people to live fulfilled lives.

Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people s strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement.

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our Torbay and South Devon Team.#Care To Join Us TSD

Detailed job description and main responsibilities

To work sensitively with people who have communication difficulties and develop relationships with them using appropriate communication tools e.g., signs, symbols, body language, structured language- as defined by their care plans. Endeavour to use Person Centred Approaches with people as a way of making sure that we do a good job of listening to and responding to what an individual really wants and needs.

Communicate professionally and effectively with colleagues, other professionals, parents and carers. Be responsible for accessing emails and other relevant on line systems.

Full vacancy details can be found on the attached Job Description/Person Specification.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Please note:

This role is not eligible for sponsorship under the UK Home Office Skilled Worker visa route, due to the increased salary threshold introduced in early May 2025. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK.

• Manual handling, Epilepsy, First Aid, Health & Safety one day courses
• Level 2 in Health & Social Care
• Specialist Training usually one- or two-day level in:
  Total Communication, Person Centred Awareness, Risk Assessment, Autism

• To have an ability to build a good rapport with people, many of whom have barriers to communication, e.g. may not use verbal communication
• To be able to understand and use a Person-Centred approach when working with people. To be able to express ideas in a way which is understandable to others whatever their needs. To be able to work unsupervised with an individual or within a…