Disrepair Coordinator

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Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

We have an exciting opportunity for a Disrepair Coordinator to join our Disrepair team which consists of 6 people. The team is responsible for managing disrepair claims across Sanctuary Group's property portfolio. They also work to ensure legal compliance, timely repairs and excellent customer service. As Disrepair Coordinator you will work collaboratively with surveyors, contractors, and customers, but will also be required to work independently.

• Tracking and managing all disrepair claims, including EPA cases, ensuring timely progression and resolution
• Coordinating appointments and schedules with surveyors, contractors, and customers
• Monitoring progress against agreed time frames and escalating delays proactively
• Maintaining accurate records and producing reports to support compliance and continuous improvement
• Acting as the primary point of contact for customers, delivering excellent service tailored to individual needs
• Supporting colleagues across regions to ensure consistent service delivery
• Contributing to special projects aligned with Sanctuary's values and objectives

• Recent experience in a similar administrative role
• Proven ability to work to deadlines and manage competing priorities
• Experience producing compliance and statistical reports
• Excellent organisational and communication skills
• Strong customer care and interpersonal abilities
• Ability to interpret and manage computerised data
• Intermediate proficiency in Microsoft 365
• Ability to work independently and take initiative

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £27,521 per annum (rising to £28,970 per annum after 12 months, subject to satisfactory performance)

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.