Rheumatology DAWN Remote Patient Monitoring Assistant Administrator

About

The Royal Berkshire NHS Foundation Trust touches the lives of half a million patients every year through the provision of high quality acute medical and surgical services for our local communities. We offer services to a million local residents across Berkshire, including:
Royal Berkshire Hospital (Reading), Prince Charles Eye Unit (Windsor), Dialysis services (Windsor), West Berkshire Community Hospital, Cancer, renal and outpatient services in Bracknell, Townlands Hospital (Henley). We are one of the largest employers in the area with nearly 7,000 staff. Our vision is seamless excellence in health care delivery and outcomes, guided by our core values: CARE (Compassionate, Aspirational, Resourceful, Excellent).

Location:

Royal Berkshire Hospital, London Road, Reading, RG1 5AN
.

Contract:

Permanent, Full time (37.5 hrs per week). Salary: £24,625 - £25,674 per annum. Grade:
Band
3. Specialty:
Rheumatology.

Band 3 Rheumatology DAWN Remote Patient Monitoring Assistant Administrator (not remote/home working). This role does not offer visa sponsorship.

PREVIOUS APPLICANTS NEED NOT APPLY

PLEASE NOTE: This is not a remote/home‑working role – you will be required to work on‑site at the hospital.

• Work as part of a multidisciplinary team to ensure patients on a remote monitoring pathway are managed smoothly.
• Support robust monitoring of patient conditions with Rheumatology CNSs and Consultants, acting according to specialty instructions and SOPs.
• Collaborate with DAWN/Biologic Multispecialty Remote Monitoring Administrator for Integrated Medicine and Rheumatology Clinical Administration Team to provide cross cover.
• Ensure high levels of patient and clinician satisfaction through accessible, customer‑focused and knowledgeable support.
• Provide consistent approach across the Trust, ensuring functions of the role are carried out correctly within given timescales, as per SOPs.
• Deliver polite, clear and accurate advice line support for patients, documenting all communication on EPR and DAWN with some self‑guided initiative.
• Work autonomously and seek help from clinicians when appropriate.

Education / Qualifications

• GCSE or equivalent in English and Maths, grades A‑C.
• NVQ Level 3 in Business Administration / Customer Care or equivalent experience (desirable).
• Experience of working in NHS healthcare administrative system and process (desirable).

Essential Skills

• Polite, clear and accurate telephone manners.
• Excellent communication skills with ability to liaise with multidisciplinary team members and patients.
• Motivation to learn, develop and progress.
• Excellent timekeeping and management.

Desirable Skills

• Understanding of patient priorities and performance targets related to appointments and waiting times.
• Ability to liaise with Primary Care, GP and community services.

• Flexible working opportunities and strong emphasis on work‑life balance.
• Annual leave: 27 days for new starters, 29 days after 5 years, 33 days after 10 years for NHS service; pro‑rata for part‑time staff.
• NHS pension scheme.
• Employee Assistance Programme.
• Money Advice Service.
• Generous maternity, paternity and adoption leave (eligible staff).
• On‑site nursery (based at RBH).
• Full educational library services.
• Cycle to work scheme, lockable storage for cycles.
• Bus to work scheme.
• Excellent rail and bus links.
• Wide range of Health Service Discounts.

Submit your application via NHS Jobs. Your details will be transferred to the Trust's third‑party recruitment system. Applications may not be monitored through the NHS Jobs website. By applying, you agree to transfer data to the preferred management system and, if appointed, to the national NHS Electronic Staff Records system.

6‑month probationary period. The Trust may close the vacancy before the advertised closing date due to high responses.

We are committed to providing a smoke‑free environment and safeguarding children, young people and vulnerable adults. Disclosure to the Disclosure and Barring Service is required for positions with access to vulnerable people.