Service Development Manager

Operations Manager – Discharge & Patient Flow

Salary:
Up to £60,000 DOE (flexible for the right candidate)

A rapidly growing consultancy and managed service provider is seeking an experienced Operations Manager – Discharge & Patient Flow to lead and expand its discharge and patient flow services across the UK. With established frameworks, national clinical resources, and strong internal infrastructure already in place, this is a rare opportunity to take ownership of a service line without needing to build from scratch.

This senior operational & commercial role will play a central part in scaling new discharge and patient flow programmes nationwide. With access to a nationwide pool of experienced discharge clinicians and support from an internal homecare division, you will have everything needed to deliver true end-to-end discharge solutions from hospital discharge to community reintegration.

• Lead, manage and scale discharge & patient flow projects across acute and community settings
• Mobilise new contracts and oversee operational delivery from inception to completion
• Drive business development: winning contracts, pricing models, tenders and service expansion
• Build strong partnerships with NHS Trusts, ICBs and Local Authorities
• Support service design, performance improvement and scalable delivery frameworks
• Ensure high-quality, compliant and efficient operations across all programmes

• Proven experience managing complex discharge or patient flow programmes
• Strong operational management background within health or social care
• Commercially confident, experienced in BD, pricing, tenders and contract management
• Comfortable engaging with senior stakeholders across NHS systems
• Strategic thinker with the ability to build and grow a service line
• Clinical background helpful but not essential

• Salary up to £60,000 DOE (flexible for exceptional candidates)
• Hybrid/remote working options
• Negotiable bonus/commission structure
• Genuine opportunity to build and lead a national service offering
• Backed by existing national workforce, consultancy infrastructure and homecare delivery team

This is a unique opportunity for a confident leader to shape and scale a high-growth service line within a forward-thinking organisation. If you’re passionate about transforming discharge pathways and improving patient flow at scale, we’d love to hear from you.