Account Resolutions Specialist

This is a remote role; however, it is essential that you reside in Northern Ireland to meet the requirements of the position.

• 💸 Annual bonus of up to 10%
• 💳 Annual Cost of Living Review
• ✈️ 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
• 👪Family Friendly Policies
• 👶 Enhanced Maternity and Paternity Pay

We have exciting opportunities for skilled specialists to join our award-winning teams. As a Payment and Account Resolutions Specialist, you’ll work within a high-performing team to support domestic customers who are experiencing difficulties paying their energy bills. You’ll negotiate tailored repayment options, provide energy advice, and deliver empathetic, solution-focused support.

• Experience managing difficult conversations in a fast-paced, target-driven environment.
• Strong resilience, empathy, and adaptability
• Self – motivated with the ability to work independently and contribute to a wider team.
• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
• Good IT skills with experience using Microsoft Office Applications.
• A suitable, dedicated place to work at home (private you won’t get interrupted), with natural light, desk chair, and an excellent broadband connection.
• 6 months’ fully remote working experience.

If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.

🚀 Career Progression and Development - Almost 100% of our promotions are from within the organisation

❤️ Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology

🏈Sports and 🎤Social Club

🌏Green Team

👏 Volunteering days and more

• We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s a place where people genuinely enjoy belonging to a committed and supportive team.
• Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day.
• We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
• You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.