Safe Haven Crisis Support Worker Wed - Sat

Overview

Final date to receive applications: 20 February 2026

Department: Safe Haven

Location: Bucks - High Wycombe

Compensation: £25,000 / year

Join Our Mission at Buckinghamshire Mind!

Are you an organised and personable individual with a passion for supporting a meaningful cause? Buckinghamshire Mind is looking for a Safe Haven Crisis Support Worker to join the team at Safe Haven: our out-of-hours support service for those experiencing a mental health crisis.

The Safe Haven Crisis Support Worker is responsible for supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment.

• Contract Type: Permanent role
• Location: High Wycombe
• Salary: £25,000 FTE plus enhanced hours payment of 30% on top of normal hourly rate for hours worked between 11pm-12am. This calculates as an actual payment of £17,027.03 including the enhanced hours based on the hours below.
• Hours: 24 hours – Wednesday, Thursday, Friday and Saturday and 2 hours of flexi/administration time preferably on a Tuesday morning.

Buckinghamshire Mind is an independent charity providing trusted mental health services to our communities. We are affiliated with national Mind and are part of a network of over 100 Local Minds. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.

• Provide emotional support to individuals referred to the Safe Haven.
• Welcome new referrals to Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
• Work collaboratively with statutory mental health services, including out-of-hours crisis teams, to provide support and interventions when appropriate.
• Provide individual-based advice, guidance and emotional support to enable onward links, including referrals within Safe Haven+ for housing needs, homelessness risk, benefits support, and substance misuse.
• Ensure the wellbeing and safety of service users; report any concerns to your line manager.

• Experience of providing a support service to adults with mental health difficulties or in emotional distress and maintaining appropriate boundaries
• A positive attitude towards people with mental health problems and the potential for change
• Experience and/or training in de-escalation of challenging behaviour
• Excellent communication and relationship-building skills
• Effective teamwork with the ability to take initiative and work autonomously

• Inclusive
  
  Employer:
  
  We are an Equal Opportunities employer, welcoming applicants from all sections of the community, including those with lived experience of mental health challenges.
• Training and Development: We offer full training and development opportunities to help you grow in your role and further develop your skills.
• Supportive Environment: You’ll be part of a dedicated team, with the opportunity to make a tangible difference in your community.

For details of our culture and our benefits:
Buckinghamshire Mind Careers

If you are interested in the role please send your CV and complete the mandatory questionnaire on our application page. If you need to apply in a different format or need assistance to apply, please contact

Closing date for applications – Friday 20 February 2026

We reserve the right to close applications early due to high volumes; therefore we advise applying as soon as possible.

Interviews will be conducted on a rolling basis.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived experience of poor mental health. Any offer made will be subject to references and a satisfactory Enhanced DBS check depending on the role.

* Please note we do not provide VISA sponsorship and we cannot employ you if you do not have the right to work in the UK.*

Travel expenses will be paid for journeys outside of the regular commute to and from the work location(s). If the role is home-based, all travel will be paid for on expenses.

Please refer to the attached job description / person specification.