Care Coordinator, Europe
Why Wellthy is for you!
At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space – reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.
We value a mindset of continuous learning, especially when it comes to emerging technology. Whether it’s AI, automation, or other innovations, we see new tools as accelerators empowering us to scale our impact, work smarter, and stay at the forefront of care delivery. Our work is grounded in the expertise of seasoned care professionals who understand families’ real challenges – paired with agile, tech-powered solutions that help us deliver that support efficiently and partner with leading companies, including more than 35 Fortune 500 companies, to support the care needs of their work forces globally.
We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.
- Utilize your expertise, skills, and judgment to advise, research, coordinate, and effectively execute healthcare‑related tasks for members and families across diverse global markets, with a particular focus on the Europe region.
- Have a strong understanding and be sensitive to the care needs of a working family, taking into account varying cultural, social, and healthcare system differences across regions.
- Continuously learn and contribute to a broader understanding of global service‑related areas to support your growth and development, especially during peak periods or regional surges in demand.
- Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional nuances and cultural considerations.
- Collaborate on non‑client‑specific initiatives, including providing feedback and suggestions related to Wellthy’s global products, services, marketing, and guides.
- Maintain a subset of care projects and tasks, supporting both on the front lines and guiding Wellthy members through their care experiences.
- University Degree in Social Work or a healthcare‑related profession and/or advanced degrees are a plus.
- 5+ years of work experience in a healthcare role (Social Work, Patient Advocacy, etc.).
- Strong fluency in English with French and/or German as secondary requirements.
- Demonstrated knowledge of, and ability to navigate, the healthcare sector, with prior experience working across global markets and diverse healthcare landscapes.
- Strong ethical standards and a respect for client confidentiality.
- Ability to integrate and collaborate well with others while adapting to evolving service experiences.
- Experience developing and facilitating care plans.
- Providing ongoing, hands‑on support for complex healthcare situations.
- Experience creating high‑touch customer journey experiences.
- Remote work experience with proficiency with macOS systems, GSuite, Slack, and 1
Password.
The starting salary for this position is £49,943.25‑£67,000.00.
- Remote work environment.
- Bundled supplemental insurance inclusive of Pension, Medical, and Dental.
- Pension Scheme and employer contribution.
- Mental health benefits.
- Employees accrue 20 days of Flexible Vacation annually, based on their work schedule (e.g., 120 hours for a 40‑hour week), with additional days accrued after the third anniversary: 21 days after 3‑4 years, 23 days after 4‑5 years, and 25 days after 5+ years, up to a maximum of 25 days.
- Sick and Caregiving Days.
- Professional development initiatives for growth.
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.
- To work remotely, you must have a strong internet connection, a quiet space to take calls and a professional (distraction‑free) environment.
- Private, with secure (not public) internet and phone access.
- Suitable to safely and securely accommodate the sensitive…
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