Deputy Head of Patient

Role Overview

The Deputy Head of Patient Experience will report directly to the Head of Nursing Patient Experience and hold an individualised portfolio of programmes aligned to the Trust's patient experience priorities.

The post holder will deputise for the Head of Nursing Patient Experience at internal and external Trust meetings as required.

The role will support the development and delivery of the Trust's Patient Experience Strategy, working closely with senior nursing and operational leaders to ensure patient feedback drives continuous improvement. The post holder will provide professional leadership and line management to the Patient Advice and Liaison Service (PALS), Complaints Team, and Patient Experience Teams, ensuring the delivery of high‑quality, responsive services that place patients at the centre of care.

They will maintain a highly visible presence across the Trust and act as a senior, accessible leader for patients, staff, and visitors.

The role requires strong leadership and influencing skills, with the ability to operate effectively at senior and board level. The post holder will demonstrate excellent analytical capability, including interpreting patient experience data, identifying key themes and risks, and producing high‑quality reports for Trust committees and boards.

Working in partnership with the Head of Nursing Patient Experience and the Divisional and Chief Nurse leadership teams, the post holder will ensure the effective and efficient delivery of patient experience programmes, meeting agreed objectives within available resources. They will be accountable for delegated programmes of work, monitor standards and key performance indicators, and provide expert advice across the Trust to ensure consistent delivery of the Patient Experience Strategy.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, this is testament to the skill and dedication of the people who work here.

CUH's values – Together, Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within three months of the anticipated start date of employment

This vacancy will close at midnight on…

Interviews are due to be held on…

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