Customer Relationship Manager

University Hospital Southampton NHS Foundation Trust (UHS) is delighted to offer a fantastic opportunity to work with us.

We are seeking a dynamic, energetic, and enthusiastic individual with strong leadership skills to manage the administration team within the Breast Cancer and Symptomatic Service at Princess Anne Hospital. The role is a 10‑month secondment or fixed‑term (March 2025‑December 2025), part‑time (30 hours per week) with a mix of on‑site and remote work.

• Location:
  
  Princess Anne Hospital, Southampton, SO16 5Y
• Contract:
  
  Fixed‑term 10 months (secondment available)
• Hours:
  
  30 hours per week (Mon‑Fri; 8‑2 pm Week 1, 11‑5 pm Week 2)
• Salary:
  Grade Band 5
• Specialty:
  Administrative & Clerical
• Interview date: 10/02/2025

• Lead and manage a team of administrators, ensuring high‑quality customer service and efficient service delivery.
• Plan, prioritise and monitor workload, and manage capacity issues to meet local and national targets.
• Produce validation reports for W&N performance using Excel and trust IT systems.
• Provide clinic management support and oversee the administration of all outpatient services.
• Implement and support transformation initiatives within the service.
• Support staff rostering and resource allocation.
• Maintain compliance with relevant policies and procedures.

• Good standard of secondary education with literacy and numeracy skills at GCSE level or equivalent.
• Diploma‑level qualification or equivalent experience with a good knowledge of administrative procedures.
• Proficient in all aspects of Microsoft Office.
• Wide breadth of specialty knowledge.
• Attended a Leadership/Management Course.
• RSA 2 word‑processing/typing qualification or equivalent experience.
• A good level of knowledge across a range of administrative procedures, including non‑routine elements.

• Knowledge of medical terminology.
• Courses or further study demonstrating personal development within the last 3 years.
• Service improvement training.

• Detailed specialist and organisational knowledge of admin procedures in a customer‑focused service.
• Experience dealing with non‑routine and complex problems, progress chasing, resource and staff allocation.
• Experience working in a busy office environment.
• Proficiency in the use of hospital computerised patient systems.
• Experience in a supervisory role.
• Experience of complex staff rostering.

• Knowledge of Alden system.
• Proficiency in the use of all hospital patient systems.
• Knowledge of referral to treatment targets.

• Patients First.
• Always Improving.
• Working Together.

For enquiries or an informal chat, please contact Tracey Lane on or Samantha Ings on .

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. The Trust monitors recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

The postholder will have access to vulnerable people in the course of their normal duties. As such, the role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, and a Disclosure and Barring Service check is required.