Emergency Bed Service Coordinator | University Hospitals NHS Foundation Trust

An exciting opportunity has arisen for an Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support and Retrieval Service (PaNDR) for the East of England. PaNDR provide critical care retrievals for neonates and children up to the age of 16 years requiring transfer from different locations across the East of England.

You will play a crucial role within the service, coordinating emergency referrals and bed / cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).

Working for an emergency, 24/7 neonatal and paediatric transfer service.

To coordinate collection, storage and reporting of information regarding regional cot availability.

To facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.

To be the first point of contact for all referrals.

To provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and Bank Holiday shifts, distributed as equally as possible with the priority being covering the service).

This role is not patient facing and may require some lone working.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated Good overall by the Care Quality Commissioner, is testimony to the skill and dedication of the people who work here.

CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 7 December 2025.

Interviews are due to be held on 18 December 2025.

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.

We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is…