Patient Pathway Coordinator; CAT 8 Haematology

Job Summary

Band 4 Patient Pathway Coordinator (CAT8 Haematology). We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator. The ideal candidate will be an excellent proactive team player offering commitment to support clinical and non-clinical staff. Strong customer‑service skills, ability to multi‑task under challenging conditions and self‑organisation are essential.

• On‑site role; remote work not suitable.
• May close early if sufficient applications received.

• Act as the point of contact for all administrative issues relating to patients’ pathway of care, working within a multi‑disciplinary team.
• Provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
• Supervise and allocate work to the PPC team.
• Ensure high levels of patient and clinician satisfaction by being an accessible, customer‑focused and knowledgeable point of contact.
• Apply Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care, or equivalent experience.
• GCSE or equivalent in English and Maths, grades A–C.

• Experience of using Microsoft Office, including Word and Excel.
• Experience of scheduling outpatient appointments and/or admissions.
• Experience of working in a multidisciplinary team.
• Experience of handling patient/customer queries.

• Experience of supervising staff.
• Experience of using patient data systems.
• Experience of working in a healthcare setting.
• Experience of handling patient complaints.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Date posted: 13 February 2026

Pay scheme:
Agenda for change

Band:
Band 4

Salary: £27,485 to £30,162 a year per annum

Contract:

Permanent

Working pattern:
Full‑time

Reference number: NCG

Job locations:
Royal Berkshire Hospital, London Road, Reading, RG1 5AN

Royal Berkshire NHS Foundation Trust

Royal Berkshire Hospital, London Road, Reading, RG1 5AN

Website:

For further details, refer to the attached Job Description & Person Specification.