Patient Booking Team Leader

Main area Admin Grade NHS AfC:
Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job
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Employer The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Employer type NHS Site The Robert Jones and Agnes Hunt Orthopaedic Hospital Town Gobowen Salary £27,485 - £30,162 per annum Salary period Yearly Closing 08/03/2026 23:59

Here at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, we are very proud of our reputation for providing outstanding care to our patients.

In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values:
Professional, Excellence, Respect, Friendly, Inclusive and Caring.

The post holder will provide supervision, leadership and guidance to the Rheumatology / Metabolic & DEXA booking teams within the Specialist Unit. The Post holder will be expected to cross cover with the other Team Leaders in the services.

The post holder will deputise for the Assistant Service Manager as required.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

The post holder will be responsible for the provision of quality booking functions for all three services Rheumatology / Metabolic & DEXA maintaining a high level of professionalism and credibility to the Trust whilst ensuring current local and national waiting time targets are achieved.

The post holder will be responsible for ensuring all areas are manned appropriately and rotas produced according to the needs of the service. Ensuring HR and Trust policies adhered to, including sickness absence, performance and appraisals.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to.

The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld.

The post holder will monitor all KPI’s and targets relating to performance within the Rheumatology / Metaboloic & DEXA Team. These KPI’s, which sets out the operational standards all staff can expect and prepare regular monitoring against the agreed indicators, underpinned by a thorough understanding of the Access policies and expectations.

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