Central Support Officer

Main area Outpatient Booking Grade NHS AfC:
Band 4 Contract Fixed term: 12 months (secondment also considered) Hours Part time - 26 hours per week Job
-CSTO-7634412

Employer Sherwood Forest Hospitals NHS Foundation Trust Employer type NHS Site King's Mill Hospital Town Sutton in Ashfield Salary £27,485 - £30,162 per annum pro rata Salary period Yearly Closing 15/03/2026 23:59

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Join our team as a Central Support Officer at King's Mill Hospital!

Are you a motivated and detail-oriented individual who thrives on delivering top-notch patient and customer care? If so, we have the perfect role for you!

Key Responsibilities:

• Serve as the primary contact for GP practices regarding patient referrals.
• Efficiently book referrals through the E-referrals system in chronological order.
• Collaborate in building and updating the Directory of services within ERS.
• Work closely with Business Support Managers to identify additional outpatient capacity.
• Create and modify patient communication letters in Careflow.
• Coordinate the receipt of two-week wait referrals from GP practices
• Maintain permanent clinic changes on Careflow to match consultant job plans
• Stay informed about local and national initiatives affecting outpatient bookings.
• Continuously review and enhance existing working methods.
• Pilot and implement new procedures and systems.
• Keep up-to-date with mandatory training.
• Offer support to the team as needed.

If you're ready to embark on an exciting journey, apply today to become our Central Support Officer! Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other.

We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

To understand the role in more detail, please refer to the attached job description and person specification.