Band 4 e-Rostering and e-Expenses Support Administrator

Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site 3 Priestley Wharf, Town Birmingham Salary £27,485 - £30,162 per annum (pro rata) Salary period Yearly Closing 15/03/2026 23:59

To manage and maintain the e-rostering system and the related modules relating to safe staffing, employee self-serve access and the electronic expenses system EASY. To act as first line support for system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times.

To manage and maintain the e-rostering system and the related modules relating to safe staffing, employee self-serve access and the electronic expenses system EASY. To act as first line support for system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Please see attached JD for more details on the job description and main responsibilities for this role.

• GCSEs or equivalent
• Computer literate including competency in Microsoft Word, Excel and Outlook

• Significant experience within Customer Service/Technical Support setting
• Experience of supporting information systems, preferably covering systems and service management
• Experience of rostering systems administration
• Experience of working to and meeting deadlines
• Relevant experience of ESR reporting
• Experience of delivering training to small groups.
• NHS or public sector experience
• Understanding of data quality issues and relevant audit processes

• Excellent knowledge of NHS Pay affecting information systems
• Ability to explain technical information to a non-technical audience
• Analytical and Judgemental skills
• Excellent interpersonal communication skills
• Excellent planning and organisational skills
• Able to work independently and as part of a team
• Able to communicate with all levels of staff

• Ability to maintain confidentiality
• Ability to work flexibly within the team and the location

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3
- 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7
- 9) that meet the prescribed skill level (RQF
6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

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