Central Support Officer

Job summary

Join our team as a Central Support Officer at King's Mill Hospital!

Are you a motivated and detail-oriented individual who thrives on delivering top-notch patient and customer care? If so, we have the perfect role for you!

• Serve as the primary contact for GP practices regarding patient referrals.
• Efficiently book referrals through the E-referrals system in chronological order.
• Collaborate in building and updating the Directory of services within ERS.
• Work closely with Business Support Managers to identify additional outpatient capacity.
• Create and modify patient communication letters in Careflow.
• Coordinate the receipt of two-week wait referrals from GP practices
• Maintain permanent clinic changes on Careflow to match consultant job plans
• Stay informed about local and national initiatives affecting outpatient bookings.
• Continuously review and enhance existing working methods.
• Pilot and implement new procedures and systems.
• Keep up-to-date with mandatory training.
• Offer support to the team as needed.

If you're ready to embark on an exciting journey, apply today to become our Central Support Officer! Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other.

We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs -

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Date posted: 27 February 2026

Pay scheme:
Agenda for change

Band:
Band 4

Salary: £27,485 to £30,162 a year per annum pro rata

Contract:

Fixed term

Duration: 12 months

Working pattern:
Part-time

Reference number: 214-CSTO-7634412

Job location:

King's Mill Hospital, Mansfield Road, Sutton in Ashfield, NG17 4JL

• Knowledge of NHS
• Medway PAS Computer Skills/ e-Referrals including DoS and commissioning
• Ability to interpret/analyse data
• Ability to use spreadsheets
• Confidentiality procedures
• Current knowledge of NHS issues, understanding of service change and targets affecting OPD

• Good general education with GCSE English and Maths at grade C or above/equivalent
• Education/ability equivalent to A' Level standard
• IHRIM Certificate or equivalent level of knowledge

• Patient Admin experience to include OPD clinics/appointment systems and booking
• Effective team player, able to work with staff at all levels
• Service change

• Regular attender and flexible approach to work

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer name:
Sherwood Forest Hospitals NHS Foundation Trust

Address:
King's Mill Hospital, Road, Sutton in Ashfield, NG17 4JL

Employer's website:  (Opens in a new tab)