Clerical Officer - Times

The Waiting Times Department plays a vital role in managing the booking of outpatient, inpatient, and day case services across NHS Dumfries & Galloway. We are seeking a motivated and organised Clerical Officer to join our Waiting Times Department. This role is key in supporting the Pre Assessment Department, ensuring patients receive the very best service prior to attending for surgery.

• Provide clerical support to both the Waiting Times and Pre Assessment Departments.
• Handle patient enquiries professionally.
• Play a key role in supporting Patient Access with meeting waiting time targets, ensuring patients receive timely access to their preoperative appointments.

Please note: interviews will include a scenario-based question. Candidates invited to interview will be required to attend in person.

Informal enquiries to Lauren Todd, Patient Access Team Leader – lauren.toddt

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website:

As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.