Senior & Improvement Officer

Senior Change & Improvement Officer

The closing date is 15 March 2026

Reporting to the Improvement Manager, the Senior Change & Improvement Officer (8A) is a core delivery role within Strategy, Innovation, Transformation & Improvement (SITI) team. The post-holder supports delivery across assigned work, ensuring continuous improvement is embedded into transformation, from problem definition and baseline, through design and delivery, to adoption, benefits realisation and sustainment. The role combines improvement method expertise, analytical rigour and strong project/programme discipline, and includes supervision/line management of junior staff as delegated.

The post-holder will contribute to the delivery of team's standard playbook (templates, minimum evidence, stage-gates) and help maintain consistently high-quality governance packs and reporting.

Suitable for someone who is delivery-driven, analytically strong and confident working across both continuous improvement and transformation programmes. You are comfortable moving between frontline problem-solving and senior-facing packs, turning data into clear insight, options and recommendations. You bring practical improvement skills and strong project discipline. You build trust quickly, influence without authority, and help teams deliver at pace while maintaining quality, inclusion and co-production.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Please see the job description and specification for further details about the role and responsibilities.

• IHI Improvement or Lean/Six Sigma Black Belt
• Demonstrable competence in statistical process control (run/SPC charts) and improvement measurement
• Evidence of continued professional development

• Experience of working in the NHS and/or public sector, in a management role.
• Knowledge and experience of supporting delivery projects across service and organizational boundaries
• Experience of leading quality improvement projects and initiatives
• Experience in working in data collection and management
• Experience of developing and delivering presentations.
• Experience of writing board level reports
• Experience of developing and delivering improvement training packages in accordance with IHI improvement Methodology
• Experience in project planning and managing complex projects
• Demonstrable experience of commitment to working with and involving people who use services and carers.
• Experience of writing for publication

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Surrey and Borders Partnership NHS Foundation Trust

£57,888 to £64,880 a year inc fringe HCAS per annum pro rata