Service Administrator

Job Summary

You could be part of our friendly, innovative and enthusiastic team at East Berkshire Specialist Wheelchair Service, working as part of a high performing administration team alongside a team of specialist Physiotherapists, Occupational Therapists, Rehab Engineers and Technicians.

Based in beautiful Berkshire we cover the East of Berkshire and provide wheelchairs and specialist seating to a broad range of people (adults and children) including those with complex disabilities. We are based in a newly renovated location at 3, Abell Gardens in Maidenhead providing staff and patients with a hugely improved environment and facilities.

We work Monday through Friday with no weekend work and offer flexible and part‑time working, including working from home at times so you can have a fantastic work‑life balance.

We are looking for someone with a warm personality, who is approachable, compassionate and empathetic, with great team and people skills to join our team.

• Coordinating and providing administrative support to our operational team, including collating and inputting data and being the first point of contact for the service.
• Responsible for reception management and welcoming patients and visitors on site.
• Managing telephone calls with service users, dealing sensitively and appropriately and taking relevant action depending on the nature of the call.
• Using patient booking systems, including BEST to help facilitate an efficient referral and booking process.
• Working with patients, relatives and carers within a multi‑disciplinary team and in partnership with professionals in health, social care, education and charities as well as with specialist providers and technicians.

Good, effective teamwork and the ability to work collaboratively is a vital part of the role.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated "outstanding" by the CQC, we are committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values:
Caring for and about you is our top priority
, Committed to providing good quality, safe services
, Working Together with you to develop innovative solutions
.

• Flexible working options to support work‑life balance.
• 27 days' annual leave rising with service + opportunity to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• "Cycle to Work" and car leasing scheme including electric vehicles.
• Access to a range of wellbeing tools and services.
• Discounts at hundreds of popular retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites.

• Date posted: 06 March 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 3
• Salary: £26,240 to £27,928 a year per annum (incl. of HCAS)
• Contract:
  
  Permanent
• Working pattern:
  Full‑time
• Reference number: 371-CHS
  1148-B
• Job locations:
  • 3 Abell Gardens
  • Furze Platt Road
  • Maidenhead
  • SL6 6PS

• Education and Qualifications
  • NVQ 3/QCFG or relevant experience
• Training
  • Evidence of continual professional development
• Previous Experience
  • Minimum of 2 years recent experience in an administrative / customer service role
• Knowledge,
  
  Skills and Abilities
  
  
  • Proficient IT skills using Microsoft Office software packages
  • Excellent administrative and organisational skills
  • Demonstrates ability to self‑manage workload and complexity in order to operate effectively
  • Ability to demonstrate tact, diplomacy and empathy when working with patients' relatives and carers.
  • High level of literacy
  • Excellent communication skills
  • Ability to remain calm and deliver tasks under pressure
  • Excellent organisational skills
• Desirable
  • Experience of using BEST software
• Additional Requirements
  • Excellent verbal and written skills
  • Ability to work on own initiative
  • Ability to work as part of a cohesive team
  • Ability to motivate self and others
  • Ability to problem solve

We…