Remote Lead Therapist; Accredited Senior Counsellor​/Psychotherapist

Remote Lead Therapist (Accredited Senior Counsellor/Psychotherapist)

Contract:

Remote (UK based only)

Permanent

Salary:
Up to £42,000 per annum

Part time and full time hours available:
Minimum 4 days per week (30 hours per week). Two days clinical and 2 days management.

Closing date:
Friday, 13th March 2026

We make health happen. Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Bupa’s refreshed strategy shows a clear ambition to own more of the customer experience in terms of healthcare provision and to accelerate the delivery of health via digital channels and new health advances.

• Deliver regular mental health (MH) clinical sessions.
• Provide clinical input on feedback, complaints, incidents, and risks.
• Collaborate with clinical leadership to improve customer experience and NPS response rates.
• Oversee MH Therapies provision and support case management.
• Conduct clinical audits per schedule and implement clinical policies.
• Prepare for internal/external regulatory visits.
• Act as a clinical advisor and support point for staff.
• Support operations team in driving business and financial performance.
• Provide emergency clinical delivery when needed.
• Promote Connected Care culture and internal services.
• Be a trusted clinical voice with commitment to excellence and integrity.
• Communicate business and clinical updates to MH clinicians.
• Foster a positive culture aligned with company values.
• Encourage learning, CPD, and training for team members.
• Act as local contact for MH therapy queries and elevate when needed.
• Mentor and review clinical performance of MH team.
• Share best practices with other Lead MH Therapists.
• Participate in clinical meetings and approve study leave content.
• Support recruitment and induction of new MH clinicians.
• Monitor performance data and customer feedback; implement improvements.
• Collaborate on Pulse surveys and action plans.
• Assist with people management issues (performance, capability, conduct).
• Work on delegated projects (policy writing, audits, governance groups)
• Engage in incident reporting and investigations per policy.
• Support complaint management and elevate when necessary.

• Academic qualification in counselling/psychotherapy at Level 4 or above
• BACP Accreditation or equivalent (e.g. NCPS Accredited Professional Registrant, UKCP Registration)
• A minimum of 450 hours of supervised counselling practice
• At least 3 years of post‑qualification counselling experience
• Experience of both short‑ and long‑term work with clients, including working with complex presentations/working at depth
• Relevant training and experience in delivering therapy remotely via video/telephone.

• Further relevant training related areas
• Supervisor training
• Management or leadership experience

• Ability to work well in and lead a team
• High standard of communication and interpersonal skills
• Excellent organisational skills
• Strong motivating, influencing and negotiation skills
• Strong persuasive and credible authority
• Excellent planning, time management and prioritisation skills
• Confident decision making skills
• IT proficient
• Ability to work at pace and be agile

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday (pro‑rata), increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life assurance
• Monthly supervision paid for
• Support with your CPD
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
• Opportunities for career development around Bupa
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on your mobile
• Emotional…