Patient Services Representative - TGH Imaging Riverview

Job Description - Patient Services Representative I - TGH Imaging Riverview (2600010G)

Job Description

Description

• In a polite, prompt and helpful manner, greet, check-in and register patients who arrive to our facility for their scheduled appointment or those who are walk-in patients.
• Verifies that the patient has brought all of the required information for their exam: prescription for the procedure(s) (look in system for a copy if they didn’t bring it); authorization or referral if the procedure requires it; collect outside images that will be used for comparison; insurance card & driver's license for .
• Ask and verify that the patient did do the prep for their exam if required.
• Contact referring physician’s office if patient arrives without prescription or referral.
• Scan the required documents into the system on their account for retrieval.
• If the patient is returning and has been a previous patient, update all of their information that is already on their account.
• Provide any necessary forms that need to be completed and obtain signatures as necessary.
• Collects time of service money (co‑pays, deductibles and private pay), prepares receipt, records in system under visit tab.
• Function in a team environment and assist other team members when needed.
• Other duties may be required, but not limited to; answering the phone, escorting patient to exam room, and scheduling or rescheduling of patient’s exams.
• All other duties as assigned.

• Minimum of one-year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Must have computer and phone experience.
• High school graduate or GED preferred.

• Proficient in computer software and excellent typing skills.
• Excellent oral and written communication skills.
• Previous working experience in customer service, preferably in a medical setting.
• Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.
• Problem solving techniques and skills.
• Able to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.
• Previous office or call center experience, preferred.
• Knowledge of some medical terminology and radiology procedures, preferred.

Riverview

Family Care Center Riverview 10647 Big Bend Rd. Riverview 33579

Eligible for Remote Work:
On Site

TGH Imaging

Full-time

Scheduled Days:
Monday, Tuesday, Wednesday, Thursday, Friday