Service Administrator

You could be part of our friendly, innovative and enthusiastic team at East Berkshire Specialist Wheelchair Service, working as a part of a high performing administration team alongside team of specialist Physiotherapist, Occupational Therapists, Rehab Engineer and Technicians
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Based in beautiful Berkshire we cover the East of Berkshire and provide wheelchairs and specialist seating to a broad range of people (adults and children) including those with complex disabilities. We are based in a newly renovated location at 3, Abell Gardens in Maidenhead providing staff and patients with hugely improved environment and facilities.

We work on a Monday through Friday basis, with no weekend work and offer flexible and part time working, including working from home at times, so that you can have a fantastic work life balance.

We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, withgreat teamand people skills to join our team.

You will bepart of our great administration team, which takes pride in their ability to make a real difference to patients' lives.

The main duties of the role include:

Coordinating and providing administrative support toouroperational team, including collating and inputting dataandbeing the first point of contact for the service.

Beingresponsibleformanningreception and welcoming patients and visitors on site

Managing telephone callswith service users anddeal sensitively and appropriately and take relevant action depending on the nature of the call

Using patient booking systems, including

BESTto helpfacilitatean efficient referral and booking process

Working with patients,relative sand carers within a multi-disciplinary team and in partnership with professionals in health, social care,education and charities as well as with specialist providers and technicians.

Good, effective teamwork and the ability to work collaboratively is a vital partofthe role.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

The must haves for this role:

• Office/Administration Experience
• Ability to demonstrate tact, diplomacy and empathy when working with patients relatives and carers.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations:
Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to…