Patient Appointment Centre Supervisor

Responsibilities

• Supervise teams within the Outpatient Booking Team at Aintree Hospital, working to local and national targets.
• Use all relevant IT systems to support outpatient booking.
• Work as part of a team to ensure delivery of outpatient booking targets.
• Work with the Specialty Teams to develop solutions for clinic capacity and demand and monitor performance.
• Undertake and support clinic utilisation.
• Manage annual leave, sickness and appraisals in accordance with Trust policy.
• Demonstrate good IT skills, meet deadlines, have team‑building skills and be a good communicator.

• NVQ 3 or equivalent in a relevant area, previous experience of working in outpatients.
• Familiarity with hospital information systems.
• Experience of managing/supervising staff.

• Previous experience of training staff, able to communicate effectively at all levels.
• Excellent prioritisation and time‑management skills.
• Able to work on own initiative.
• Ability to produce reports together with recommendations.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single‑site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Under current Home Office Immigration Rules we are currently unable to offer right‑to‑work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa, as they do not meet the UK Visas & Immigration criteria. Only applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications once we have received a minimum number of applications to make a shortlist.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18th birthday.

The Trust is committed to promoting a healthy work‑life balance and achieving fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment, including reduced hours, compressed hours, fixed shifts, time back in lieu and home working. Not all roles are suitable for every flexible working opportunity at all times.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following under‑represented groups: black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16‑24.

Trust policy requires the cost of submitting & processing the successful applicant’s DBS application to be recovered via…