Support Worker, Mental Health

About The Role

Job Title: Support Worker

Job Location: Tredegar

Salary: £27,560.00 - £28,600.00 based on 40 hours per week, 52 weeks per year, plus potential sleep‑in allowance

Contract Type: Permanent

• Supporting children to have the best quality of life possible—through activities such as baking, fun days out, or holidays.
• Ensuring children are kept safe and that their plans are suitable for their needs.
• Monitoring development by keeping systems and records up to date; all necessary training will be provided.

• Patience, compassion, and resilience; familiarity with the impact of trauma on behaviour.
• Excellent verbal and written communication skills, required for interacting with various stakeholders and updating children’s plans.
• A driving licence to transport children to community activities.
• Flexibility to sleep in the home during shifts, enabling 24-hour support and the ability to complete a full week in 2–3 days.
• Willingness to obtain a qualification in residential childcare within the first two years of working in the sector (the organisation will cover the costs).

• Holidays: 33 days annual leave (264 hours); bank holidays may still require work per rota.
• Pension scheme: Employer contributions of 3% matched to an employee contribution of 5%.
• Learning & Development Opportunities: Comprehensive training programmes to support professional growth.
• Discounts: Access to Blue Light Card discounts and other employee benefits platforms.
• Wellbeing Support: Mental health and wellbeing resources, weekly confidential check‑ins, and group reflective practice sessions.
• Cycle to Work Scheme: Enables discounted purchase of a bicycle.
• DBS: Enhanced DBS check will be provided and costs covered.
• Sleep‑in Allowance: Potential to earn up to an additional £6,183 per year based on completing 10 sleep‑in shifts per month (not guaranteed).
• After 12 months’ service: Eligibility for Medicash covering medical, health and wellbeing expenses; life assurance at 2× annual salary and additional high street discounts.

In line with safer recruitment guidelines, an online check will be conducted on the successful candidate. This may include review of public social media profiles.

At Phoenix Learning and Care, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all team members. We remain committed to allowing our employees to bring their true selves to work without risk or fear of discrimination.