ASG - Contractor - Medical Advisor - Remote

ASG - Contractor - Medical Advisor - Remote Canada

Remote, Any Province, Canada

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021

Gold Stevie Award Winner for Great Employers in 2024 and 2022

We foster an exciting culture of creativity, connection, and commitment

The Medical Advisor provides independent clinical expertise and advisory support across ASG’s telehealth services with a strong emphasis on the virtual care program. They contribute to the development and review of clinical policies, pathways, guidelines, and telehealth content, and support quality assurance, program evaluation, and medical adjudication. The role advises on research or pilot initiatives, escalation protocols, and emerging best practices, while liaising with Regional Health Authorities, the Department of Health, and other stakeholders.

They play a key role in ensuring program alignment with evidence-informed practice and regulatory standards.

• Provide independent clinical expertise and advisory support across telehealth programs with a focus on the virtual care clinic.
• Advise on the development, refinement, and periodic review of clinical policies, pathways, and program protocols.
• Act as a medical consultant for the establishment and annual review of 811 clinical guidelines and other telehealth content.
• Participate in quality assurance and improvement initiatives, including chart reviews, documentation audits, trend analysis, and medical adjudication, providing non-binding recommendations for quality, safety, and educational purposes.
• Provide clinical input on patient safety events, complaints, risk mitigation strategies, and the design of escalation protocols for virtual care staff.
• Contribute to program evaluation, service expansion, implementation of new initiatives, and research or pilot projects from a clinical advisory perspective.
• Participate in regular meetings with the Nurse Practitioner team lead and Clinical Practice Manager to provide clinical guidance and support program-level discussions.
• Serve as a clinical liaison with Regional Health Authorities, the Department of Health, and other system partners.
• Represent the organization in public forums, advisory committees, and stakeholder meetings, providing expert clinical perspective.
• Monitor emerging best practices in teleservice including virtual care and provide recommendations for program alignment.

• Strong knowledge of regulatory and professional standards for physicians in New Brunswick.
• Ability to analyze clinical data, identify trends, and provide non-binding recommendations.
• Experience or comfort using EMR/EHR systems, virtual care applications, and CRM tools for program oversight, advisory, and quality monitoring purposes.
• Excellent communication and collaboration skills for internal teams and external stakeholders.
• Bilingual proficiency in English and French, both written and verbal.
• Ability to apply clinical expertise at a program or systems level while respecting the independent decision-making of contracted providers.
• Ability to interpret data from virtual care platforms and support recommendations for clinical guideline or workflow improvements.
• Understanding of the healthcare needs, service access challenges, and population health priorities of New Brunswick residents.
• Experience providing clinical guidance, advisory input, or program-level consultation in healthcare settings.
• Experience with virtual…