Administration Officer - Patient Services B2

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

This is a part‑time Admin Officer role within the Diagnostics Directorate, providing comprehensive administrative and reception support across the Radiology Department, booking office, and associated sub‑departments. The role involves acting as the first point of contact for patients and staff, managing clinical information systems, and ensuring smooth coordination of imaging appointments and workflows.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes. All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

• Fixed‑term 6‑month position, with the potential to become a permanent part‑time post.
• Based at Vale of Leven, with occasional travel across the Clyde Sector and wider NHS Greater Glasgow & Clyde as required.
• 22.5 hours per week, Monday to Friday.
• Shift pattern: 09:30 – 14:00.

• Reception & admin – Provide front‑of‑house and administrative support, including opening and closing the department.
• Patient interaction – Act as first contact, handle queries, and communicate changes or cancellations.
• Data accuracy – Register and update patient information on RIS/CRIS and maintain accurate audit trails.
• Appointment & diary management – Manage appointments, letters, waiting lists, and coordinate CRIS diaries with staff availability.
• Logistics coordination – Arrange patient transport, interpreter services, and issue preparation instructions.
• Reports & imaging handling – Issue diagnostic reports, retrieve/track PACS images, and request comparative films.
• Service monitoring – Provide waiting list updates, conduct basic audits, and record research codes.
• Housekeeping & prioritisation – Maintain organised admin areas and manage workload independently, prioritising urgent tasks.

• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong organisational and communication skills.
• Ability to prioritise and work under pressure.
• Flexible, proactive, and able to work independently.
• Understanding of good teamwork principles.

• Basic knowledge of medical terminology (with opportunity to develop to specialist level).
• Understanding of Imaging Department procedures and regulations, gained through experience.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e‑learning and classroom‑based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

If you would like to find out more, we would love to hear from you. For an informal discussion, please contact Andrew McPhail, Clyde Sector Admin Manager – and for application portal or log‑in issues, please contact Jobtrain Support Hub.