Receptionist - Band 2

Employer:

United Lincolnshire Teaching Hospitals NHS Trust (Site‑wide, Town Lincoln) | Salary: £25,272 per annum | Closing date: 23/06/2026 23:59

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision and support the smooth running of outpatient clinics across several Trust sites.

• Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part‑time working for whatever reason you should need it.
• Types of flexibility could include:
  • Part‑time – less than 37.5 hours per week.
  • Off‑site / remote working – working from home or other sites for part or all of the week.
  • Compressed hours – usually full‑time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability.
  • NHS Pension – a generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government.
  • Annual Leave – starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change). For Medical Workforce positions, the full‑time entitlement commences from 32 days per annum. For all other Medical Workforce positions, it commences from 27 days per annum.
  • Bank working – the chance to work extra hours at enhanced rates and we will pay you weekly, ideal if your income needs a quick boost.
• In addition, there is more:
  • Family & Childcare – including on‑site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing – including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development – including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research.
  • Financial support and benefits – including Cycle2
    
    Work, car lease scheme, home electronics. Free on‑site parking and free tea and coffee and the ability to save and borrow through your salary.
  • Rewards & Recognition – including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

We are looking to recruit friendly, organised and patient‑focused Receptionists (Band
2) to support the smooth running of outpatient clinics across several Trust sites.

• Lincoln County Hospital
• Grantham and District Hospital
• Pilgrim Hospital, Boston
• Skegness Hospital
• Louth County Hospital
• John Coupland Hospital, Gainsborough
• Community Diagnostic’s Centre

Some roles may require evening or weekend working; we will discuss this with candidates later in the process.

As a Receptionist, you will play a vital role in supporting outpatient clinics by welcoming patients, checking them in for appointments, maintaining accurate patient records, and providing essential administrative support to clinical teams.

You will work closely with clinicians, clinic coordinators and wider administrative teams to ensure clinics run efficiently and patients feel supported and informed throughout their visit.

• Greet and check in patients attending outpatient clinics.
• Provide directions and signpost patients to services such as pharmacy.
• Support car parking and Blue Badge registration where required.
• Update patient details accurately on Trust systems.
• Complete clinic e‑outcoming (“cash up”) in line with agreed procedures.
• Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information.
• Escalate any clinic issues appropriately to supervisors or coordinators.
• Deliver a professional, compassionate and patient‑centred service at all times.

• Check in patients attending clinics and ensure they are directed to the correct area.
• Support with car parking and Blue Badge registration, where required.
• Update patient details on Trust systems to ensure information is accurate and up to date.
• Complete…