Education Coordinator, First Link

About the position

The Support and Education Coordinator, First Link® works independently and as part of a regional and provincial team providing direct client services to people affected by dementia. In this role you deliver First Link® programs and services, including facilitating formal and informal referrals to connect clients to support services and information, one‑to‑one phone support, facilitating support groups and delivering standardized workshops.

Training, supervising and supporting service‑delivery volunteers is also part of the role. Travel within the region is required; occasional travel within BC and/or Yukon may also occur. This hybrid role requires regular in‑person presence to deliver programs, combined with the option to work from home 1‑2 days per week.

In this role you report to the Manager, Community Services.

Title: Support & Education Coordinator, First Link®

Starting salary range (level
6): $51,400 to $58,000 per year

Contract: Permanent

Hours: Full time – 35 hours per week

Location: Nanaimo/Parksville region – Hybrid

• As part of a regional team and in collaboration with the Manager, Community Services, plan and deliver community programs and services, ensuring positive client outcomes consistent with the Society’s strategic goals are met.
• Conduct intakes for clients who come to the Society through formal referral pathways and as self‑referrals.
• Provide one‑to‑one telephone support to people living with dementia and caregivers.
• Deliver standardized workshops for people living with dementia, caregivers and the public.
• Facilitate or support volunteers to facilitate support groups for people living with dementia and caregivers.
• Maintain and grow the formal referral network through outreach, delivering First Link® presentations and stewarding relationships with health care professionals, community organizations and other collaborators.
• Contribute to the region’s community presence initiatives to raise awareness about our programs and services and increase self‑referrals.
• Support volunteer recruitment and training, and provide ongoing supervision, support and guidance for service‑delivery volunteers.
• Maintain comprehensive and objective record‑keeping in the Raiser’s Edge database, ensuring data is accurate and in line with our scope and guidelines.
• Keep current with the Society’s services and resources, and relevant external programs to support people living with dementia and caregivers.
• Stay up to date on Society messaging and shared resources regarding Alzheimer’s disease and dementia research.
• Other duties as required to meet organizational goals.

You have a post‑secondary degree in a related field (e.g., health, social services or related discipline), or an equivalent combination of education, practical experience, and lived experience that equips you with the knowledge and skills needed for this role. You have experience in community programming and working with older adults, with a commitment to delivering programs with integrity, respect and courage.

You bring a person‑centred and collaborative approach to supporting individuals living with dementia, their caregivers, and the broader community. You focus on inclusivity and respect diverse backgrounds. Having experience in a not‑for‑profit environment is considered an asset and will help you better understand the needs of our community.

• 1‑3 years of experience in a health or social services‑related setting.
• Solid knowledge of and experience with dementia and issues faced by families affected by dementia in BC and/or Yukon.
• Solid knowledge of service delivery in a community‑based social services environment, including skills and experience with some combination of: providing one‑to‑one support, delivering adult education sessions, facilitating group peer support programmes, managing volunteers, fostering relationships and public speaking.
• A strength‑based mindset when working with clients, recognizing and building on their capabilities whenever possible.
• Effectively prioritize tasks and manage a varied workload to meet deadlines and changing priorities.
• Confidently use existing technology…