Patient Engagement Specialist

Transform lives as a Patient Engagement & Retention Specialist at LASIK MD in Downtown Toronto. In this hybrid role, you’ll connect with patients both virtually and in-person, ensuring they receive exceptional care.

In a rewarding position with LASIK MD, you’ll engage with patients to present treatment options while addressing their specific questions. Your ability to build rapport and foster patient satisfaction will enhance their experience throughout the patient journey, all while leveraging required computer tools for efficient management.

• Present treatment options to potential patients
• Provide detailed and accurate surgery information
• Address patient inquiries concisely and timely
• Enhance satisfaction through personalized consultations
• Utilize computer tools for tracking and reporting

• Passion for customer service in the medical field
• Background in relevant customer service roles
• Experience in account management is a plus
• Solid organizational and problem-solving skills
• Flexibility to travel for training in the GTA region

Shape the future of patient care while thriving in this dynamic role at LASIK MD.