Patient Relations Consultant

Position: Patient Relations Consultant - Hybrid Role
Explore a hybrid opportunity at Waypoint Centre for Mental Health Care as a Patient Relations Consultant. This role centers on steering patient relations and enhancing the care experience for individuals in Ontario.

Waypoint Centre for Mental Health Care seeks a Patient Relations Consultant to elevate patient relations and complaints management. This position demands proficiency in conflict resolution, mediation, and a robust understanding of mental health systems. You'll work collaboratively with patients and families, ensuring transparency and compassion while adhering to legislative guidelines.

Key Responsibilities:

• Lead patient relations and manage complaints processes effectively

• Facilitate swift resolutions and connect people to necessary resources

• Mentor staff on conflict resolution and patient interactions

• Oversee investigations into complaints and work with clinical teams

• Participate in critical incident processes to ensure timely responses

Requirements:

• Bachelor's Degree in a health or social sciences field

• Minimum of 5 years' experience in a clinical healthcare environment

• Certification in mediation or conflict resolution

• In-depth knowledge of healthcare legislation and mental health systems

• Strong communication and interpersonal skills

This role emphasizes patient-centered care, compliance, and continual service improvement at Waypoint Centre.
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