Customer Support Executive – US Healthcare Voice Process Associate; Remote

Position: Customer Support Executive – US Healthcare Voice Process Associate (Remote)
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Location:

Work From Home (India)

Employment Type:

Contract (Long-Term Project)
Compensation:  ₹160 per hour

About the Role We are hiring for a US Healthcare Voice Process supporting a leading US-based healthcare client. This is a customer-facing voice role requiring excellent English communication skills, experience handling international customers, and a basic understanding of the US healthcare ecosystem.
This is a long-term contract opportunity with project durations ranging from 3 to 5 years, offering stability and continuous engagement for the right candidates.

Key Responsibilities  Handle inbound and outbound calls with US healthcare customers and stakeholders.
Provide accurate information and support while maintaining high-quality customer service standards.
Document call interactions and maintain records as required.
Follow client processes, compliance requirements, and quality guidelines.
Ensure confidentiality and security of patient and healthcare-related information.

Required Qualifications  Prior call center/customer support experience supporting US or UK clients.
Strong verbal communication skills with clear and professional English.
Basic understanding of US healthcare concepts and compliance requirements, including HIPAA.
Comfortable working in a voice-based customer service environment.
Undergraduate candidates are welcome to apply if they possess excellent spoken English and relevant experience.

Technical Requirements Candidates must have:
Windows 11 Laptop/Desktop PC.
Minimum 16 GB RAM.
One additional monitor (dual-screen setup: Laptop/Desktop + 1 Monitor).
High-speed, reliable internet connection suitable for uninterrupted voice calls.
Quiet and professional work-from-home environment.
Work Schedule  Must be flexible to work US business hours.
Shift timings may fall anywhere between  6:30 PM IST and 6:30 AM IST .
Rotational schedules may be assigned based on project requirements.

What We Offer  Long-term project stability (3–5 years).
100% remote work opportunity.
Exposure to the US healthcare industry.
Consistent hourly compensation of ₹160 per hour.
Opportunity to work with a reputed US healthcare client.

Preferred Skills  Experience in healthcare customer support, insurance, patient services, or medical administration.
Familiarity with healthcare terminology and compliance standards.
Strong listening skills, empathy, and attention to detail.