Service Delivery Manager

Overview

Practice Plus Group is delivering Integrated Urgent Care services in Warwickshire and Coventry, and is looking for a Service Delivery Manager.

In this role, you will work jointly with the Medical Lead, Clinical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while ensuring and improving high performance and morale of our multi‑disciplinary teams.

The Service Delivery Manager will be responsible for the out of hours services that Practice Plus Group operates in Warwickshire, Coventry and Rugby. You will monitor and report on service performance and needs, manage budgets, recruit, develop and lead operational and clinical staff, conduct appraisals and training, assist in investigations, and apply the company’s visions and values.

Base in our offices in Worcestershire and Warwickshire, with some home working. Permanent, full‑time role of 37.5 hours a week, with rotating on‑call responsibilities.

Warwickshire Out Of Hours, all locations.

Leadership & Management

Up to £56,000 depending on experience, plus bonus and car allowance.

Free access to Reward Gateway discount scheme, Blue Light Card, Boundless card and Costco membership eligibility. Award winning ED&I programme.

Tailored CPD training via our bespoke Learning Management System, with great development and career progression opportunities.

You will get to know people over the weeks and months, and see them improve as they receive treatment — it’s really nice, you can make a difference and help someone overcome difficulties.