Bilingual Crisis Support Worker, Remote Outside QC​/

Job Title

Bilingual Crisis Support Worker - Remote

Texting Services

Manager, People and Clinical Performance

23.68

2.00$ / hour for hours worked between 11:00pm and 7:00am

Remote – Full-Time

CNO-0726-FTB
101

Week 1 - Sunday, Wednesday, Thursday and Friday from 23:30 to 07:00 ET

Week 2 - Monday, Tuesday, Friday and Saturday from 23:30 to 07:00 ET

Open exclusively to candidates residing outside of Quebec and Ontario

June 19 2026

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

As a supervisor, the role is to :

• Supervise volunteer crisis responders through an online platform;
• Ensure that people who use our service receive timely, high-quality support
• Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
• Liaise with emergency and child protection services as required;
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
• Work as a team with other supervisors, maintaining ongoing communication and collaboration;
• Other duties as assigned

• Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
• Master degree in these fields or related field is considered an asset;
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
• Knowledge of laws and services that affect the lives of Canadian children and youth;
• Good clinical judgment and understanding of confidentiality role and limitations;
• Ability to prioritize, make decisions in a crisis, communicate and work as a team;
• Willingness to work in a 24/7 environment;
• Bilingualism (French and English)

Don’t meet every qualification listed? KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway.

Potential additional benefits at KHP include:

• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness program
• Recognition awards
• Employee and Family Assistance Program (EFAP)

KHP welcomes applications from equity‑deserving communities and people living with disabilities, and reasonable accommodations are available upon request during any phase of the application / hiring process.