Supervisor, Patient Services - Emergency Department & ICU

Position: Supervisor, Patient Services - Emergency Department & ICU - Permanent Full-Time (2026-121)
Supervisor, Patient Services – Emergency Department & ICU

Employment Type:

Permanent Full-Time

Reports to:

Manager of Emergency Department & ICU

Non-Union

Reason for Posting:
Vacancy – Newly Established Position

Hours of Work: 8 hour shifts, Monday to Friday

Rate of Pay: $50.38 - $63.19 per hour

About the Role
We need a Supervisor, Patient Services – Emergency Department & ICU to join our leadership team, support our busy emergency department, and 5 bed Level 2 ICU. This role also supports our respiratory therapy group and collaborates with the Hospital Development team for future planning.

Responsibilities

Provide availability, support, and problem solving to the needs of the unit and across departments of the Hospital

Complete leadership core responsibilities of budget management, employee engagement and performance, incident reports follow‑up and engagement with patients and families in collaboration with the Manager

Ensure compliance with hospital policies, accreditation standards and regulatory requirements

Actively participate and engage in Hospital Leadership activities, including sitting on relevant committees and regional meetings

Be a visible and engaged presence with staff supporting daily operations and flow

Partner with the Manager to determine core leadership responsibilities and identify additional projects to lead

Required Qualifications

A Registered Nurse in good standing with the College of Nurses of Ontario

Minimum 5 years of applicable clinical experience in an acute care setting

Minimum 1 year experience in a leadership role

Experience in critical care/emergency medicine nursing

Demonstrated ability to drive quality improvement and program initiatives

Proven ability to influence from a people‑centered lens with an education focus, data‑informed decision making and curiosity to support strategic priorities

Strong evidence of ability to work independently and collaboratively to achieve outcomes

Work collaboratively to elevate clinical quality, patient safety and high standards of care

Strong interpersonal and leadership skills with the ability to build positive relationships, enhance collaboration across departments, and create a cohesive, team‑oriented environment

Preferred Qualifications

Bachelor’s degree in Nursing (BScN)

Demonstrated commitment to leadership development through formal education, training programs, or certifications

Benefits

Access to funding to support education that you want to pursue

Join or continue in HOOPP, a defined benefit contribution pension plan

Five weeks of vacation

A comprehensive health and wellness benefits package

Flexibility with your schedule, including the option for some remote work to support focused projects and tasks

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