Senior Patient Support Coordinator - Remote

Lead patient-centric initiatives as a Senior Patient Support Coordinator at BioScript, working remotely from New Brunswick or Ontario. Focus on exceptional communication and timely problem resolution.

As a Senior Patient Support Coordinator, you will oversee patient interactions and provide direct support, ensuring each case is handled with empathy and professionalism.

Your role will involve collaborating with clinics, pharmacies, and other stakeholders while maintaining a high standard in service quality. You’ll also leverage your critical thinking skills to improve operational efficiencies effectively.

Key Responsibilities:

• Act as a liaison between patients and healthcare providers

• Handle escalated issues with professionalism and care

• Foster relationships with stakeholders for enhanced support

• Maintain accurate and confidential patient records

• Monitor workflow and support service delivery improvements

Requirements:

• Post-secondary education or equivalent experience

• 2-3 years in customer service, preferably in healthcare

• Understanding of medical terminology beneficial

• Proficiency in Microsoft Office applications

• Strong sense of accountability and initiative

Deliver impactful service and lead patient care enhancements at BioScript.
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