Sr Disability Claims Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Disability

Case Manager (CM2) - TELUS Health

Absence and Disability Management

TELUS Health's Absence and Disability Management business helps employers achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management, and effective return-to-work support for a variety of employee health risks or conditions, whether related to physical, mental, social, or workplace health. Through our leave administration services, TELUS Health provides clients with improved leave compliance to federal, state, and municipal regulations as well as company-specific policies.

As a leader in absence and disability management, TELUS Health offers end-to-end administrative case management services and specialized support to help employees navigate the complexities of the health care system and remove barriers for returning to work. Our industry-leading technology and highly skilled case management expertise strengthen businesses by supporting employees effectively.

Summary

Our Disability Case Managers are responsible for assisting employees on behalf of their employer when the employee is off work or at risk of being off work for health reasons. They assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies that address those identified barriers and support employees' return to work or an appropriate alternative plan.

Disability Case Managers work with a talented and collaborative group of professionals in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management. We offer:

Remote / work-from-home arrangements and flexible hours
A competitive compensation package including a flexible benefits plan comprised of medical, dental, and various retirement savings programs
Access to innovative and high-quality well-being support and resources

Responsibilities

Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes

Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee

Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.

Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary

Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning

Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition

Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders

Attend Case Management and Disability Management department team meetings

Other projects and tasks as assigned

Qualifications and Skills

Core

Qualifications:

2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education

Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be…