Client Services Supervisor ; RN​/RPN

The Supervisor, Client Services is responsible for the ongoing assessment of clients and the development of an appropriate Care plan that meets client needs. Ongoing education, support and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in client’s status in a timely manner. Arrange Family and team meetings as necessary.

Meet with Home Service workers to complete an annual performance appraisal. The Supervisor works closely with the Service Coordinator in ensuring clients receive care as scheduled and any changes in care are implemented immediately.

We are looking for: A Full-Time Contract Client Services Supervisor (18 Months)

Hours of Work: 34-hour work week. Monday to Thursday: 8:30am to 4:30pm and Friday: 8:30am to 3:30pm. This is a community-based role that includes time working from home and occasionally in the office. Regular travel in Toronto and across GTA is required. Contributes to rotational on-call schedule.

Target

Start Date:

Mid-August

Reports to:

Manager, Client Services

Hiring Salary Range:
The salary for this role ranges from $65,000 to $76,500 per year, depending on your skills and experience.

• Participate in Personal Support Worker Orientation.
• Provide Personal support workers with an overview care delivery to clients.
• Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24-hour service delivery.
• Arrange to meet with staff on a regular basis i.e. staff meetings to discuss program and concerns.
• Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits as needed.
• Assist Home Service Workers in problem-solving.
• Arrange spot check appointments, as per agency guidelines.
• Provide training and follow-up on Delegated Acts, as required.
• Provide direction to Personal Support Workers during crisis situations/urgent visits such as medical emergencies, death, etc.
• Facilitate/monitor training and educational opportunities for Home Service Workers in order to encourage attainment of skill enhancement and self-improvement goals.
• Conduct performance review with input from Service Coordinators in relation to regular performance appraisals.
• Participate in Personal Support Worker recognition events.
• Follow all rules/procedures regarding the health and safety of Home Service Workers and clients and monitor their implementation.
• Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
• Investigate and complete accident reports (WSIB) according to requirements, as necessary.
• Enforce compliance with relevant labour legislation.
• As required, provide supervision, support, education and evaluation of students placed at the Agency for the purpose of field practice.
• Identify education needs of Personal Support Worker and set up education sessions.

• Participate in department meetings and provide input for improving programs and enhancing efficiency.
• Liaise with other departments within the Agency.
• Support team decisions and strategies.
• Share in handling workload for positive results.
• Participate on community and Agency committees as necessary.
• Provide support and leadership in a specified area of service (e.g. specialty; skills; language), as required.
• Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management.
• Working cooperatively with colleagues.
• Enhance job skills through education and training.
• Arrive at work and at appointments in a punctual manner.
• Responsible for tidying boardrooms and office kitchen areas after use.

• Ongoing assessment/reassessment of clients' need for service according to Agency guidelines and establish care plans based upon client health and functioning level; support network; and home environment.
• Family meetings to discuss client needs and program description as necessary.
• Collaborate with Ontario Health at Home (OHAH) for complex clients.
• Complete all necessary documentation and obtain required consents.
• Advocate on behalf of the client to ensure their needs are met.
• Complete initial and follow-up client goal achievement, with client/caregiver input.
• Participate in case conferences, as required.
• Maintain regular contact with Manager and Service Coordinators.

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in Easy Care and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures.
• Participating in maintaining a safe…