Neurosurgery Bookings Coordinator

Neurosurgery Bookings Coordinator

The closing date is 02 July 2026

An exciting opportunity has arisen within the Neurosurgery Department for an enthusiastic and motivated individual to join our very busy and dedicated admissions booking team.

You will provide administrative support alongside our booking team to ensure our patients are booked for preoperative assessments and subsequent surgery.

You will be expected to work efficiently, with a high degree of accuracy and confidentiality. You will have the ability to use your initiative and manage, prioritise and complete your workload while working under pressure.

Home working would be available to the successful candidate once the training period has been completed.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners.

Recognised as providing "outstanding" care to our patients and rated "Good" overall by the Care Quality Commissioner, this is testimony to the skill and dedication of the people who work here.

CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

We welcome applications from the Armed Forces.

Key duties and responsibilities are detailed in the Person Specification below.

• Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
• Typing qualification or equivalent experience (if applicable)
• Specific technical/professional qualification (if applicable)
• Evidence of CPD

• Experience of working in a busy clerical/office environment or reception service
• Prioritising, planning and organising own tasks
• Working within guidelines
• Experience of dealing with difficult situations and confrontations
• Data entry experience and documentation
• Experience of IT packages – Microsoft office
• Experience of producing documents to a high standard
• Previous experience of working in NHS
• Previous experience of working with medical records
• Experience of Supervising staff
• Experience of liaising directly with clinical staff
• Experience with in Neurosciences, surgical specialties and/or theatre bookings

• Basic Knowledge of waiting lists and booking procedures
• Understanding of confidentiality and data protection
• Sound knowledge of office procedures
• Understanding of customer service
• Good working knowledge of Microsoft Office packages
• Knowledge of the Trust including awareness of priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology
• Awareness of NHS Targets (especially RTT pathways and waiting lists)

• Ability to work as part of a team
• Excellent communication skills including telephone, email, face to face
• Ability to organise and manage own time keeping to schedule and deadlines
• Ability to allocate and monitor work of others
• Ability to use own initiative and work autonomously
• Sound use of email and various IT packages at intermediate/advanced level, e.g., MS Office
• Well developed interpersonal skills with ability to negotiate and communicate effectively with people at all levels
• Ability to influence others positively and act as a role model within a small team
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents
• Knowledge of and experience using EPIC

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.