Outpatient booking co-ordinator
Remote / Online - Candidates ideally in
Gobowen, Oswestry, Shropshire, SY11, England, UK
Listing for:
NHS
Remote/Work from Home
position
Listed on 2026-06-29
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
Salary/Wage Range or Industry Benchmark: 20000 - 28000 GBP Yearly
GBP
20000.00
28000.00
YEAR
Job Description & How to Apply Below
Location: GobowenOutpatient booking co‑ordinator
The closing date is 10 July 2026.
We are seeking to recruit an Outpatient Booking Co‑ordinator to join the busy outpatient section of the MSK booking team.
Applicants must hold NVQ Level 3
* in a relevant subject (or demonstrable equivalent experience). Experience of working in a busy office environment and using computers is essential. Experience of using Careflow is desirable but training in the use of necessary computer systems will be provided.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.
Outpatient Booking Co‑ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties.
Each Booking Co‑ordinator will have a lead responsibility for clinic management for a group of Consultants/Specialties. Booking Co‑ordinators will be expected to provide cross cover to other Specialties in the absence of colleagues.
The Outpatient Booking Co‑ordinator will manage and co‑ordinate the outpatient pathway from the acceptance of the referral, through to the outpatient appointment. To ensure appointments are booked according to the Consultants protocols, booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.
Establish and maintain good working relationships with other Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.
Maintaining a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients on the outpatient waiting list, working closely with the Outpatient Team Leader and Administrative Service Manager.
Job responsibilities
Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants.Once trained, individuals to maintain a high knowledge of Lorenzo, E‑referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse.Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked.To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline.To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Outpatient Team Leader or Administrative Service Manager when needed.Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary.Ensure all relevant…
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