Administration Officer - Patient Services B2

NHS Greater Glasgow and Clyde (NHSGGC)  is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

This is a part‑time Admin Officer role within the Diagnostics Directorate, providing comprehensive administrative and reception support across the Radiology Department, booking office, and associated sub‑departments. The role involves acting as the first point of contact for patients and staff, managing clinical information systems, and ensuring smooth coordination of imaging appointments and workflows.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

A fixed‑term 6‑month position, with the potential to become a permanent part‑time post.
Based at Vale of Leven, with occasional travel across the Clyde Sector and wider NHS Greater Glasgow & Clyde as required.
22.5 hours per week, Monday to Friday
Shift pattern: 09:30 – 14:00

Key Responsibilities

Reception & admin — Provide front‑of‑house and administrative support, including opening and closing the department.
Patient interaction — Act as first contact, handle queries, and communicate changes or cancellations.
Data accuracy — Register and update patient information on RIS/CRIS and maintain accurate audit trails.
Appointment & diary management — Manage appointments, letters, waiting lists, and coordinate CRIS diaries with staff availability.
Logistics coordination — Arrange patient transport, interpreter services, and issue preparation instructions.
Reports & imaging handling — Issue diagnostic reports, retrieve/track PACS images, and request comparative films.
Service monitoring — Provide waiting list updates, conduct basic audits, and record research codes.
Housekeeping & prioritisation — Maintain organised admin areas and manage workload independently, prioritising urgent tasks.

Knowledge, training, qualifications and/or experience required to do the job:

Essential

Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
Strong organisational and communication skills
Ability to prioritise and work under pressure
Flexible, proactive, and able to work independently
Understanding of good teamwork principles

Desirable

Basic knowledge of medical terminology (with opportunity to develop to specialist level)
Understanding of Imaging Department procedures and regulations, gained through experience

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Salary Sacrifice Car Benefit Scheme
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies

Interested

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Andrew McPhail, Clyde Sector Admin Manager - [HIDDEN TEXT]
- Details on how to contact the Recruitment Service and the Recruitment Process:  Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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