Practice and Performance Manager

Main area Secured Services Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job
-TH161-HMPWHIT

Site HMP Whitemoor Town March Salary £32,073 - £39,043 pa, pro rata Salary period Yearly Closing 08/07/2026 08:00

Are you ready to bring your analytical and organisational skills into a unique and rewarding setting?

We are seeking a Practice and Performance Manager to join our dedicated healthcare team at HMP Whitemoor. This is a dynamic role where your expertise will directly contribute to the delivery of high-quality healthcare services in a secure environment.

About the Role

• Leading and managing the healthcare administration team
• Overseeing day-to-day administrative operations
• Monitoring service performance and producing insightful reports
• Supporting service delivery through data analysis and process improvement
• Liaising with internal teams and external partners to ensure smooth coordination
• Presenting performance updates to senior healthcare leaders and stakeholders

This is a pivotal role that ensures our healthcare provision is efficient, responsive, and aligned with community standards.

Please note this post is subject to security vetting. To be considered for this post you will need to have continuously resided in the UK without any breaks for a minimum of 3 years prior to this application and be able to evidence your years of residency. Please note without sufficient evidence your application may not progress.

• Organised and analytical, with a keen eye for detail
• Confident in managing teams and coordinating across disciplines
• Experienced in healthcare systems (e.g., Systm One) and reporting tools
• A strong communicator, able to engage with staff at all levels
• Adaptable and proactive, thriving in a fast‑paced, secure environment

If you’re looking for a role that is professionally challenging, deeply rewarding, and offers the chance to make a real impact, we’d love to hear from you.

• Maths and English GCSE or equivalent
• Systm One knowledge and experience (essential)
• Experience of leading a team in a busy office / administrative function
• Leading, motivating and inspiring the team on a daily basis
• Experience of training / presenting to others (desirable)
• Experience of coaching / mentoring others (desirable)

• Effective with IT and any relevant external parties on infrastructure, reporting and data‑related issues when required.

• The application includes evidence of the required years of UK residency to meet prison vetting standards

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re‑check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly;

the annual fee will be reimbursed subject to Trust policy. Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.

All new starters to the Trust are subject to a probationary period.

We support many of our colleagues to work flexibly and will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility.