PCN Care Coordinator Trinity Surgery; Part-time

PCN Care Coordinator for Trinity Surgery (Part-time)

Wisbech Primary Care Network (PCN) is recruiting a Care Coordinator for Trinity Surgery to support patient care in the development of the Primary Care Network. This is a part‑time role (23 hrs per week, initially over 4 days).

The appointed Care Coordinator will primarily be based at Trinity Surgery
. On occasions, there may be a requirement to work at other sites within the PCN, namely Clarkson Surgery, North Brink Practice and Parson Drove Surgery.

The Care Coordinator role is a critical and evolving post with overall responsibility to help patients access the right services first time and will include:

• To provide a point of contact for patients and act as a focal point for communication between patients, doctors and other medical staff

• To provide efficient, accurate administrative support for clinicians, patients and colleagues.

The PCN has a population of approximately 50,000 patients and comprises 4 practices:
Trinity Surgery, North Brink Practice, Clarkson Surgery and Parson Drove Surgery. The post holder will work alongside clinicians and other staff at Trinity Surgery as part of a multi‑disciplinary team.

Reception Duties

• Respond to all queries and requests for assistance from patients and visitors
• Greet patients and direct them from reception into waiting areas
• Ensure patients without appointments but in need of urgent consultation are seen according to surgery protocol
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover; ensure procedures are completed
• Advise patients of relevant charges for private services, accept payment and issue receipt
• Enter on computer any requests for home visits and provide a computer print‑out
• Ensure that any prescriptions requested urgently for the day are passed for action to the repeat prescription clerk or other person as appropriate
• Action requests for ambulance transport
• Ensure all incoming and outgoing mail is directed appropriately
• Ensure reception and waiting areas are kept neat and tidy
• Take fees from patients, entering in receipt book and issuing receipts
• Ensure sufficient forms and documents are available in Reception
• Work safely at all times in accordance with practice policy
• The performance of any other reasonable duties requested by the Doctors, Practice Manager, Reception Team Leader or PCN Manager

Operation of the Telephone System

• Receive and make calls as required in accordance with surgery protocol
• Divert calls and take messages in accordance with surgery protocol
• Ensure the system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day

Management of Appointment System

• Ensure total familiarity with all appointment systems in effect including regular and incidental variations
• Ensure appropriate booking of appointments and recalls in line with practice protocol
• Signpost patients to appropriate providers following practice protocols
• Monitor effectiveness of the system and report any problems or variations required

Administration Duties

• Follow practice protocols to act on tasks and emails as appropriate
• Provide administration support to clinicians, patients and practice management

Start and End of Day Procedures

• Open up premises at the start of each day, switch off alarm system and make all necessary preparations to receive patients
• Follow End of Day procedures and ensure preparations for the next working day are complete
• Secure premises at end of day, ensure building is totally secure, internal lights off and alarm system activated

Any responsibility identified during the course of the job. This is an evolving role, and the candidate must be flexible and adaptable.

• Ability to travel and work across multiple sites with use of own car (business use included on insurance policy)
• Ability to work at other locations including home working if required
• Availability to work an 8.00am start time and 6.30pm finish time, initially over 4 days Monday to Friday
• Willingness to work flexibly within the team to cover annual…