Adult Team Manager Remote wide meetings and events as Be

Remote with occasional travel UK-wide for meetings and events as required

As part of the Clinical Services leadership team, the Adult Team Manager provides operational oversight, line management, and clinical leadership to a multidisciplinary team delivering bereavement support to adults after the death of a child. The post holder ensures the delivery of safe, high-quality, and evidence-informed therapeutic support in line with organisational standards and clinical governance frameworks. They maintain a small caseload to ensure continued practice relevance and lead by example through high quality therapeutic work.

The role balances hands‑on leadership with operational management, contributing to service development, outcome measurement and quality improvement under the direction of the Head of Clinical Services.

• Oversee the daily operations of the adult bereavement service, ensuring effective coordination, delivery, and monitoring of therapeutic interventions
• Provide regular line management to counsellors and practitioners, supporting professional growth, wellbeing, and accountability
• Contribute to the safe and effective clinical triage of all referrals, informed by individualised needs, evidence-based practice and ensuring decisions align with clinical governance, safeguarding and risk, and recognised best practice standards
• Support in the allocation and management of team caseloads, ensuring referrals are prioritised and distributed appropriately to meet clinical need
• Monitor team performance, service activity, and adherence to quality standards and policies
• Support recruitment, induction, and development of new team members, modelling the organisation’s values and culture
• Foster a supportive, cohesive team culture driven by compassion, accountability and inclusion
• Work collaboratively with the Head of Clinical Services to identify service gaps, pressures, risks, and staffing needs, proposing solutions and adjustments as required

• Provide clinical leadership and guidance to ensure the delivery of high-quality, evidence-informed interventions
• Maintain a personal caseload of complex cases, modelling best practice and demonstrating clinical credibility
• Lead group peer supervision sessions and promote an environment of continual learning and professional growth
• Support risk assessment, management, and escalation processes, ensuring that safeguarding and ethical practice are consistently applied
• Offer consultation and advice to bereavement specialists, counsellors, volunteers on complex bereavement and trauma presentations
• Ensure staff receive appropriate clinical supervision in accordance with organisational guidelines

• Oversee consistent delivery of individual, couple, group, and workshop bereavement support in line with agreed frameworks
• Ensure effective use of outcome measures and client feedback to assess impact, promote clinical reflection, and inform continuous improvement
• Contribute to the monitoring and auditing of service quality
• Contribute to the development and implementation of new models of care, services, resources, and practice improvement initiatives
• Support compliance with relevant legislation, safeguarding standards, and regulatory frameworks

• Communicate effectively and sensitively within the organisation and with external professionals, including health and mental health services such as CMHTs and GPs
• Convey complex and emotionally sensitive information with clarity, empathy, and professionalism
• Manage interactions with individuals or groups who may be distressed or emotionally impacted by information shared
• Develop and maintain strong, positive working relationships with colleagues and peers to promote effective teamwork and collaboration
• Model organisational values and behaviours, demonstrating respect, compassion, and integrity in all communication and relationships

• Undertake therapeutic assessments and interventions with adults in line with evidence-based and best practice approaches
• Complete comprehensive assessments,…