Senior Director, WCB Operations

Join Lifemark Health Group in Toronto as Senior Director of Channel Operations. Guide the operational landscape for WCB services, balancing in-office and remote work.

In this hybrid permanent role, you will oversee national team coordination and service quality for WCB contracts across Canada. This strategic position mandates a focus on operational excellence, fostering partnerships while ensuring SLA compliance. Your leadership will enhance the service experience for clients, patients, and healthcare teams.

Key Responsibilities:

• Manage national operational strategies and team integration

• Ensure compliance with WCB contracts and service standards

• Develop province-specific workflows and operational practices

• Analyze performance metrics to drive improvements

• Coach and develop client service managers and operational teams

Requirements:

• Significant experience in healthcare operations

• Proven track record in leading WCB or rehabilitation services

• Strong skills in KPI management and process improvement

• Financial insight related to healthcare billing and contracts

• Proficiency in relevant software tools

Drive innovation in healthcare delivery with Lifemark's committed team.
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