Service Delivery Lead

Location: Ingatestone, East Anglia

Salary:£16.41 per hour

Hours Per Week:40

At Shaftesbury East Anglia
, we're looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person-centred services that enable people with disabilities to live full, independent and meaningful lives.

Please note:

this role does not qualify for visa sponsorship, as it does not meet the salary requirements set by the Home Office.

We believe everyone we support has the right to a full and flourishing life
— and the people who work with us are at the heart of making that happen.

Guided by our values —
Open, Enabling, Inclusive and Courageous — we are proud to deliver high quality, compassionate services across adult care, children's care and education. We go beyond “good enough”, always striving to deliver the very best outcomes for the people we support.

As Service Delivery Lead
, you'll play a vital leadership role across the service. You'll support, motivate and develop staff, while ensuring people we support receive consistently high quality care that is tailored to their individual needs.

Your responsibilities will include:

• Taking full ownership of service delivery, quality and continuous improvement
• Developing and embedding effective systems and processes
• Supporting staff to deliver professional, flexible and personalised care
• Working collaboratively with relevant governing bodies and partners
• Contributing to service development and new business opportunities
• Ensuring compliance with all regulatory and quality standards

This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.

We're looking for someone who brings passion, professionalism and commitment to inclusive care.

You will:

• Hold a Level 5 qualification in Health & Social Care
  , or be willing to work towards it
• Have experience supporting adults with a range of disabilities and support needs
• Be confident leading teams and driving service quality
• Share our values and belief in person-centred, community-focused support

Shaftesbury East Anglia provides tailored, person-centred support for adults with a wide range of disabilities and needs. Our focus is on:

• Building independence and daily living skills
• Supporting people in their own homes
• Encouraging active participation in the local community
• Helping people make friends, build relationships and feel they truly belong

We know our people are our greatest asset — and we're proud to reward them well:

• Your Birthday Off - Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)
• Great CQC, Great Reward
  • Good rating: £30 gift voucher for all staff
  • Outstanding rating: £50 gift voucher for all staff
• Recognition & Rewards - Personal recognition letters from our Executive Leadership Team and gift vo