Nhs 111 Integrated Urgent Care Clinical Advisor - Otterbourne

Job summary

NHS 111 Integrated Urgent Care Clinical Advisor

NHS 111 Clinical Advisors - salary:
Band 6 (£39,959 - £48,117 pro rata, per annum) + unsocial hours allowance as per section 2 Agenda for Change.

Are you equipped to evaluate a person in the midst of a stroke or heart attack, and equally prepared to provide support to someone suffering from a sore throat or toothache? Can you handle the responsibility of calming someone in a mental health crisis or comforting a distressed parent whose child has taken a fall and bumped their head? The 111 Service fields a diverse range of calls, meaning that no two calls are ever the same.

As an initial point of contact for patients, you have the opportunity to significantly impact their care and overall experience.

Full and part time positions available.

You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.

This is an office based role in our Otterbourne office, home/remote working is not available.

We cannot provide sponsorship for this role.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)

Working with NHS 111 is a demanding but highly rewarding career where you'll realise you're making a difference to patients who use the service every day.

Are you're seeking a fresh challenge or a change of work environment? Are you interested in working in a modern, fast-paced, dynamic and adaptable service that responds to the ever-evolving need of the public? Would you like to be part of a supportive team that prioritizes high-quality patient care and the continuous professional development of its staff? We're on the lookout for dependable, compassionate, and enthusiastic clinical advisors to join our motivated, friendly, and hardworking clinical team.

Your role will involve calling patients to clinically access their symptoms while collaborating in a multidisciplinary team, including health advisors, nurses, paramedics, mental health practitioners, pharmacists, and more, all to ensure that each patient receives the right care, in the right place, the first time.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

• Training and support from our dedicated in house education team.
• A nationally recognized qualification in Pathways.
• Access to continual professional development and opportunities within SCAS and the NHS
• Occupational Health support along with an Employee Assistance Programme.
• Enrolment into the NHS Pension Scheme
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

Date posted: 27 July 2026

Pay scheme:
Agenda for change

Band:
Band 6

Salary: £39,959 to £48,117 a year (pro rata, per annum)

Contract:

Permanent

Working pattern:
Full-time, Part-time

Reference number: 195-25-CA-SH-CLA-Q

Job locations:
Southern House, Sparrowgrove, Otterbourne, SO21 2RU
, United Kingdom

You will need to be able to commit to a 9-week full time training programme which will be fully paid.

• NMC registration or
• HCPC Registration
• At least 3 years minimum post registration experience
• Registered general nurse (RN1, RNA)
• Triage experience
• Ability to remain calm under pressure
• Good level of computer literacy
• Ability to communicate effectively
• Recent professional clinical experience
• Prepared to work 5/8 weekends in a 4-week period and the shifts are 6/8 hour in length.

• Motivated towards further professional development
• Understanding of Clinical Governance and audit practices
• Flexible working approach

• Recent professional experience
• Triage experience
• Customer service experience
• Experience of dealing with emotionally charged situations

• Previous experience in a call centre environment such as NHS direct
• Supervisory/coaching/mentoring experience

• Registered general nurse (RN1, RNA), Specialist Practitioner or Paramedic
• Valid registration with NMC/HCPC

• Teaching or assessing qualification

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer name:
South Central Ambulance Service NHS Foundation Trust

Address:
Southern House, Sparrowgrove,…