Switchboard operative

Main area Switchboard operative Grade NHS AfC:
Band 2 Contract Permanent:
Night position, 3 week shift pattern. Week 1 23.00 to 07.00am Monday Tuesday. Week 2 Wednesday to Thursday 23.00 to 07.00. Week 3 Friday, Saturday & Sunday 23.00 to 07.00am Hours

• Full time
• Part time

Employer Alder Hey Children's NHS Foundation Trust Employer type NHS Site Alder Hey Foundation Trust Town Liverpool Salary £25,272 pro rata p/a:
Enhancements paid for weekend, unsocial hours. Salary period Yearly Closing 15/08/2026 23:59

Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.

We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.

As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.

You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:

• Great flexible working opportunities
• Lease car scheme and Home Electronics Scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programmes

• Right to work:
  We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Visit

As the first point of contact for the telecommunication service of Alderhey. Operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users.

To carry out all aspects of responsibilities and duties in a pleasant and courteous manner at all times to all service users. Operators are required to use their own initiative when dealing with situations outside the parameters of procedures. Altering work patterns when procedures change.

To be accountable for being the first point of contact for receiving and distributing incoming calls from the General public, GP’s, etc. on incoming exchange lines and from internal staff together with various networked link lines. To connect internal extensions to outgoing exchange lines in accordance with the equipment and operating procedures incorporated at the site.

To respond in accordance with the designated written procedures when dealing with emergency / non-emergency requests including:

• Paediatric Cardiac Arrest
• Helicopter team planned/unplanned
• Cardiac theatre team requests
• Lift Failure Alarms
• Suspect Package Alerts
• Medical gas alarms
• Power failure
• Switchboard failure
• Child abduction
• Out of hours booking transport (Eg taxi’s)

To replace bleep / pager batteries as necessary and provide the appropriate instruction and demonstration of the bleep / pager functionality to all new users as required.

To be accountable for the implementation of the switchboard / telecommunication management centre agreed standard operational procedure (SOP) to ensure the continuity of service.

To maintain confidentiality at all times of any information received whilst undertaking telephony duties in accordance with Alder Hey’s Policies and Procedures.

Booking of out of hours transport (taxi) within accordance to the transport policy in…