Medical Receptionist

We are seeking a compassionate, organized, and dependable individual to join our established ophthalmology practice in Charlottetown, PE, as a Medical Receptionist.

As the first point of contact for our patients, this role is essential to creating a welcoming and professional experience while providing administrative support to our physicians and clinical team. The ideal candidate is personable, adaptable, and able to remain calm and organized in a busy, fast-paced environment. Strong time management skills, sound judgment, and the ability to prioritize competing tasks are essential.

• Welcome patients and visitors with professionalism and compassion.
• Serve as the primary point of contact for patients and general inquiries by telephone, email, and in person.
• Schedule and coordinate patient appointments.
• Receive, screen, and prioritize telephone calls, emails, and other communications, responding appropriately or directing inquiries to the appropriate team member.
• Receive, sort, and prioritize incoming mail and correspondence.
• Prepare letters, reports, emails, and other documents involving medical terminology.
• Create invoices, process payments, and perform other administrative financial tasks.
• Maintain accurate electronic medical records using Accuro EMR.
• Coordinate communication with physicians, healthcare professionals, hospitals, and other organizations to facilitate ongoing patient care.
• Maintain patient confidentiality and exercise discretion in accordance with privacy legislation and professional standards.
• Perform other administrative duties as required to support the efficient operation of the practice.

The successful candidate will possess:

• Successful completion of Grade 12.
• Excellent computer skills, including proficiency with Microsoft Word and Google Drive.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• The ability to work both independently and collaboratively within a multidisciplinary team.
• Excellent interpersonal and customer service skills with a genuine commitment to providing exceptional patient care.
• Strong written and verbal communication skills in English.
• Working knowledge of standard office equipment and office procedures.
• A reliable work history and strong attendance record.

While all applications will be considered, preference will be given to candidates with:

• Completion of a Medical Secretary or Medical Office Administration program.
• Previous experience working as a medical receptionist or medical office administrator.
• Experience working in ophthalmology, optometry, or another eye care setting.
• Experience using electronic medical record (EMR) systems, particularly Accuro.

We are committed to providing exceptional, compassionate eye care to our community and are looking for someone who shares those values.

• 40 hours a week
• required on-site for work days
• occasionally required to work from home and must have reliable access to a phone, computer, and internet
• ability to work under fast-paced conditions
• on-site parking
• 3 weeks paid time off
• extended healthcare benefits including dental
• $21-$23 per hour, depending on experience, salaried

• 8 hour shift
• Monday to Friday
• Occasional opportunities for overtime

Job Type: Full-time

Language:
English (required)

Work Location:

In person

Final date to receive applications:

Pay: $21.00-$23.00 per hour

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location:

In person