Clinical Product Trainer and Coordinator (Remote

GROW WITH US

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.

Learn more at

Remote Clinical Product Trainer & Coordinator

This is a Remote Based role.

You can work from home but will need to have access to transport for team meetings.

Salary range £45, + 10% bonus, pension and private health care.

At Tandem Diabetes Care, we're transforming diabetes management through innovative technology that helps people live healthier, more confident lives. Our mission-driven culture combines innovation, collaboration, and a commitment to improving outcomes for people living with diabetes.

We are looking for a passionate and organised Remote Clinical Product Trainer & Coordinator to join our growing International Clinical Education team. This is an exciting opportunity to combine your clinical knowledge, patient education expertise, and organisational skills while supporting healthcare professionals and patients across the UK.

As a Remote Clinical Product Trainer & Coordinator, you will be responsible for delivering virtual training and education on Tandem diabetes management products to patients, healthcare professionals, and customers.

This role combines clinical education, customer support, and programme coordination. You will act as a trusted clinical resource, ensuring patients and healthcare professionals have the knowledge and confidence to successfully use Tandem products while coordinating the logistics and administration of Tandem's national remote training platform.

Working remotely, you'll collaborate with healthcare professionals, internal stakeholders, and patients to provide exceptional virtual training experiences and support positive patient outcomes.

• Delivering virtual product training sessions for patients, healthcare professionals, and customers.
• Providing education on Tandem insulin pump technology and related diabetes management solutions.
• Conducting educational sessions that support safe and effective product use.
• Acting as a clinical resource for patients and healthcare professionals throughout their training journey.
• Supporting ongoing patient education and skills development.

• Managing the coordination and logistics of Tandem's national remote training programme.
• Scheduling and organising virtual training sessions efficiently and professionally.
• Developing and improving processes that enhance the effectiveness and scalability of the remote onboarding platform.
• Ensuring all training activities are completed and documented accurately and compliantly.

• Building and maintaining strong professional relationships with healthcare professionals.
• Supporting healthcare providers with education on Tandem products and services.
• Collaborating with healthcare professionals to ensure patients receive a seamless training experience.
• Providing timely and professional responses to clinical training enquiries.

• Handling clinical escalation calls and supporting the resolution of customer and patient issues.
• Working closely with the Clinical Education Manager for advice on technical and clinical matters.
• Sharing relevant clinical trends, insights, and feedback with colleagues and internal stakeholders.
• Supporting…