Administration Assistant-Paediatric Audiology

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The post of Admin Assistant for Paediatric Audiology is based at Royal Hospital for Children in Glasgow on the QEUH site and is part‑time for 27.5 hours a week.

It is essential that the post holder be a well‑spoken, good listener, good communicator, be computer literate (Various patient databases used where training will be provided and be familiar with MS office), and have worked in a direct contact role with the public before.

The role will include dealing with telephone enquiries, making and changing appointments, scanning, entering details onto patient database, distributing reports and clinic letters, and posting batteries and hearing aid supplies to patients.

The hours worked will be Monday to Friday between the hours of 8am and 5pm. (The days and hours can be discussed at interview) There will be some flexibility required to help the service cover annual leave.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

• Location based in Queen Elizabeth University Hospital / Office Block
• Part‑time position (27.5 hours per week)
• Shift pattern for this post are Monday to Friday
• Permanent Contract

Please note the salary is Pro Rata for part time hours.

• Provide high quality administrative support. This will include patient database entry, dealing with telephone enquiries, making and changing appointments, distributing reports and letters.
• Data quality and crosschecking of systems for Newborn Hearing Screening using spreadsheets, Child Health database and Scottish Birth Record
• Maintaining an up to date filing system for all patient reports, letters and general correspondence and ensuring electronic patient case records filing is up to date.
• Providing support for meetings, both internal and external, taking minutes/meeting notes
• The provision of administrative and secretarial support to the other areas of the department to meet the developing service needs. This may include providing support to other areas outwith the postholder’s own particular area.
• Please refer to the job description for further details.

• Knowledge of Microsoft Office
• Training on the Hospital Patient Information System
• Good team player qualities
• Flexible and adaptable
• Ability to communicate effectively with both professionals and parents
• Good listening, verbal and written communication skills

• Previous work experience in a healthcare environment
• Previous experience of working with databases.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

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