Crisis Text Responder & Community Wellbeing Practitioner

This is a genuinely unique role that sits at the intersection of digital crisis support and face-to-face community mental health delivery. Unlike either a purely clinical or purely digital post, this hybrid position offers the breadth of two complementary work streams within a single contracted role — giving you the variety, purpose, and professional development that neither strand alone could provide.

Across your working week you will split your time between two distinct but connected responsibilities. Two days per week you will be active in the community — delivering group and one-to-one therapeutic sessions for young people and adults, leading local promotion of NXG’s digital crisis services, and building relationships with partner organisations, schools, GP practices, and VCSE referrers from cross the East of England.

On your remaining three days you will work as a crisis text responder on the NXG Thrive platform, providing real-time digital crisis support to service users.

Both elements of this role serve the same mission: reaching people in mental health crisis at the moment they need support, whether that is through their phone screen at 2am or face to face in their community during the day.

This role follows a structured hybrid working pattern (37.5 hours per week) combining community-based mental health delivery and remote crisis text support.

Days: 2 fixed weekdays (agreed at appointment)

Hours:

09:00 – 17:30

Location:

In-person within community settings across the East of England

Focus:

• Therapeutic sessions and Wellness Sessions (group and one-to-one)
• Service promotion and partnership work

Days:
Scheduled according to the NXG text service rota

Location:

Remote / home-based

• Focus:
• Providing crisis text support via the NXG Thrive platform

The three text service days will rotate across day, evening, and occasional weekend patterns in line with service demand. Candidates must be able to genuinely commit to both elements of the pattern. The community days will be consistent week to week; the text service days will vary on a rota basis and will include some evening shifts. Full shift scheduling details will be provided at interview.

• Deliver high-quality, group and one-to-one well being sessions for young people and adults presenting with anxiety, depression, trauma, self-harm, complex family challenges, and crisis-related difficulties, structured in 60-minute group session and 30-45 min appointments with flexibility for intensive support blocks where clinically indicated
• Develop personalised, goal-focused, evidence-based treatment plans in collaboration with each client, drawing on modalities including CBT, DBT, trauma-informed care, and solution-focused approaches as appropriate to the individual
• Provide skilled crisis intervention during community sessions, including safety planning, emergency referral, and liaison with NHS 111, local crisis teams, and emergency services where required
• Act as a community-based safeguarding lead, identifying and escalating concerns in line with Children Act 1989, Care Act 2014, and Working Together to Safeguard Children 2023, and maintaining current knowledge of local safeguarding partnership procedures across the Milton Keynes area
• Maintain accurate, confidential, and contemporaneous clinical records on the NXG Thrive platform in compliance with GDPR and professional record-keeping standards
• Work collaboratively with internal NXG colleagues, local NHS services, schools, colleges, GP practices, and VCSE partners to ensure holistic, joined-up care around each client
• Gather and report client feedback and outcome data to contribute to ongoing service improvement and commissioner reporting

• Actively promote NXG’s crisis text service within your community patch — attending schools, colleges, community events, GP surgeries, and partner organisations to raise awareness of the service among potential service users, referrers, and community stakeholders
• Develop and maintain a local referral network,…